Q.  When can I expect my products?
A.  Orders usually ship within three (3) to four (4) days of receipt.  Saturdays, Sundays, and Holidays excluded.

Q.  Are your coffee makers, urns, grinders, and blenders under warranty?
A.  Yes.  They are covered under the manufacturer's warranty.

Q.  What are your shipping policies?
A.  You may view our detailed policies on our Shipping & Returns Page.

Q.  What are your return and refund policies?
A.  For ALL returns, please contact us first.  You can find our complete Return/Refund policies on our Shipping & Returns Page.

Q.  Is your site secure?
A.  Yes.  Feel secure about your private information.  We do not share, trade, or sell your confidential data.

Q.  What credit cards to you accept?
A.  We accept Visa, MasterCard, American Express, Discover, and PayPal.  However, PLEASE NOTE:  If you use American Express, Discover, or PayPal, your order will be processed by PayPal and your credit card statement will read:  PLEASANTENT or Pleasant Enterprises, Inc.  If you use Visa or MasterCard, your credit card statement will read:  Cosmopolitan Coffee.  If you have any questions about this, please Contact Us.

Q.  How large are your coffee bags?
A.  ALL of our coffees are a full 1-pound.  Other companies sell their coffee in 12 oz. or 14 oz. bags.  Our coffee also comes in 5-pound bags.

Q.  Is your coffee high quality?  Is it Arabica?
A.  We offer 100% High Grown Arabica.  Our coffees are of the highest quality available.  Our coffee is roasted in small batches.  The quality and freshness will exceed any national brand.

Q.  Should coffee be kept in the freezer?
A.  If you have more coffee than you will use in about two weeks, then put it in an air-tight container and store it in the freezer.  However, once you remove the coffee from the freezer, DON'T refreeze it again.  The frozen moisture is absorbed by your coffee.  If you continue to thaw and refreeze, you will continue to allow your coffee to absorb moisture.  This process ruins the coffee.

Q.  When should I store coffee in my refrigerator?
A.  NEVER!  The refrigerator is the worse place to store coffee.  Store your coffee in an air-tight container and keep it in a dark place, such as a cabinet.